Sprinklr is the first unified customer experience management platform for the enterprise. We help the world’s largest brands reach, engage, and listen to their customers on Facebook, Twitter, and 23+ other social channels for the purposes of marketing, advertising, research, care, and commerce. Sprinklr does all of that on one unified platform, which integrates with legacy systems and allows siloed teams to collaborate to deliver a seamless experience to every one of their customers across any channel — at scale. Headquartered in New York City with 1,400 employees in 19 offices, Sprinklr works with 1,200+ global companies including Nike, McDonald’s, Microsoft, P&G, Samsung, more than 50% of the Fortune 50, and nine out of ten of the world’s most valuable brands. Its partners include SAP, IBM, Microsoft, and many others across the CXM ecosystem. For more information, visit sprinklr.com, chat with us at @sprinklr, or email info@sprinklr.com.
Social media has an integral part in the business landscape. With 3.2 billion people using social media around the world, and 11 new users every second, it’s safe to say the fad has turned into a global standard. Social media management tools and services can help you reach this huge audience and make running a social media campaign decidedly simpler.
Metigy is a software that enables saving of time and automation of mundane tasks, therefore enabling users focus on actions that make a real difference to their business. Metigy software main features include analysis and insights, actionable ideas, trending conversation, timing insights, competitor and influence tracking, and automated reporting. All these features simply make marketing on social media easy and fun. The analysis and insights feature provides the AI-driven dynamic insights that provide a good platform for users not to look for ideas in hard to understand data reports. The actionable ideas provided by Metigy facilitates deep targeting of user’s…
This is where social media management software (SMMS) comes in. To better discuss this technology, it is prudent to ask, what does social media management software do for you? These new type of solutions aid organizations with the way they participate in important social media conversations. These conversations include blogs and social media platforms such as Twitter and Facebook, along with other forms of online communities. These tools are also imbued with new listening technologies, through which businesses can learn how people view their organizations. These functionalities accurately describes the true definition of social management software.
Mix up your official tweets about specials, discounts, and news with fun, brand-building tweets . Be sure to retweet when a customer has something nice to say about you, and don’t forget to answer people’s questions when possible. Using Twitter as a social media marketing tool revolves around dialog and communication, so be sure to interact as much as possible to nurture and build your following.
Kontentino is a social media marketing platform that facilitates managing of disparate social media accounts all from one platform. Kontentino provides the simplified content creation and planning feature that facilitates placing of all posts in one place and in an organized manner. The intuitive calendar provided by Kontentino enables users has an overview of all their social media content across all social media channels or platforms. The simplified content creation and planning feature also presents the drag and drop feature that provides a clear overview of content balance or monthly boost budget. The simplified content creation and planning is consists…
Nice post.I am really surprised you don’t have Blog2social in the list. It is one of the finest social media cross-posting plugin, a user can cross-post blog posts on social media automatically, customized and scheduled. It allows the post author to advance directly to the posting dashboard of Blog2Social Word-press, in which pre filled posting texts are provided. After customizing the texts the author schedules the posts or publishes them without delay.
This makes you better than most of your competition because when most of them would be failing to consistently post relevant content, you will be able to stick to your posting schedule. Which is a huge plus on any social network. Because once your consistency hits rock bottom, your social media following starts shrinking and your overall social media presence becomes weaker. In short, your social media marketing strategy helps you plan ahead and get the most out of your content.
If you want your audience to stay engaged, you need to be engaging. One great way to do this is to create social campaigns that run across all your social platforms. The important thing to note here is that anyone can run a contest or create a social campaign, so you need to make yours stand out by adding a charitable, inspirational, or emotional component. Any element that pulls at the heart strings works well. If your company already is involved with volunteer work, which many are, then this is one great way to inspire and engage your followers. I know what you’re thinking, it seems somewhat morally corrupt to use a charity relationship for marketing purposes, but on the other hand you’re promoting that organization and encouraging more people to get involved. So how do you apply this across several channels? Start by…
Let’s be honest. How many times have you logged in on Facebook to schedule posts on your business page only to find yourself lost in the sea of posts after 30 minutes? And suddenly, you realise you haven’t retweeted something you were meaning to. You rush to Twitter and the same story repeats. A dashboard will save you ton of time. Because on its own, each social media platform can be a time-suck. With a dashboard, you are keeping things in perspective.
But don’t be discouraged. Even if you have a massive number of followers, you can still boost your click through rate on Twitter. Studies have been done on everything from the best time and day of the week to tweet, all the way to where to place your call-to-action link. But one of the very best ways to send your Twitter engagement rate sky high on Twitter?
Mix up your official tweets about specials, discounts, and news with fun, brand-building tweets . Be sure to retweet when a customer has something nice to say about you, and don’t forget to answer people’s questions when possible. Using Twitter as a social media marketing tool revolves around dialog and communication, so be sure to interact as much as possible to nurture and build your following.
In order for businesses to keep up with the seemingly endless stream of information from social media platforms, they need to use SMMS. Even as the number of companies using social media for customer service has risen, it has been found that eight in nine social media messages go unanswered in the first 72 hours. Using SMMS, enterprises can respond to such messages in a timely manner, ultimately saving a sale or even getting a positive comment from a customer. 
What type of messaging? If we’re trying to generate clicks, then our message would be something simple like, “See the highest-quality heavy machinery you’ve seen in your life” or something like that. The appeal would likely be to the quality of our machines (because our audience probably cares more about that then price) and our CTA is to see our machines by clicking.
kpeiz. A social media analytics and performance optimization software, kpeiz provides insightful performance reports on one’s Facebook and Instagram accounts. The software allows users to select various metrics relevant to their business and it will take care of all the grunt work, automatically generating reports in either PDF or PPT format. Aside from performance metrics, it also benchmarks your pages against competitors to provide you with a better understanding on your strengths and weaknesses. With this data in hand, you can better understand how to play to your strengths and gain an edge over the competition. 

Hearsay Systems offers the Hearsay Advisor Cloud for financial services, empowering advisors to efficiently and compliantly use social media, websites, text and email to engage with customers, build stronger relationships and grow their business. Its prescriptive technology processes and prioritizes data from across digital channels and data systems, providing actionable suggestions for advisors on how they should engage with clients next. Built for the enterprise, Hearsay connects these advisor-client interactions and data to corporate CRM systems and digital marketing programs, and provides efficient compliance supervision and review workflows – all on a secure, enterprise-ready platform. Hearsay is used by more than 150,000 advisors and agents at the world’s largest financial services and insurance firms. The company is headquartered in Silicon Valley with offices throughout North America, Europe and Asia.

Aside from this, SMMS can help businesses where team collaboration is required. Shared inboxes are a common thing with SMMS systems, allowing individuals to send messages to the right people. Such software also help provide brand security by allowing but trusted staff to send messages to corporate social profiles. Inappropriate messages sent are easily tracked and can be dealt with accordingly. In the same manner, unauthorized content that can adversely impact a brand can also be prevented.


The cherry on the cake is that you can add as many projects/social media accounts to your Social Aider account, as you need, for absolutely no cost! Multiple social accounts mean you can manage your own social media or that of your multiple clients using the same platform. The pricing of the tool is low, to encourage budding bloggers and entrepreneurs to maintain a healthy online presence… and it has a 1-year free trial!
The cost of social media management software vary from vendor to vendor with licenses purchased depending on the number of users. Prices range from as low as $9 per month to as high as $18,000 annually. Pricing models also hinge on capabilities and support offered by the vendor. However, many developers offer free trials and free versions of SMMS, for those who want to give the solution a try. Most vendors also require prospective customers to visit their websites to get pricing quotations.
Beyond its ability to schedule posts for all of your social media channels, Buffer boasts an in-platform image creator, video and gif uploader, analytics reports exporting,  and a handy browser extension to make access to all of the above simple and quick. It supports all major social media platforms (Instagram, Facebook, Twitter, Google+, LinkedIn, and Pinterest).
This is all somewhat depressing, but as my mom recently explained Facebook has given her the power to reconnect with friends and even family members that she hasn’t spoken to in over twenty years. We’ve all heard stories of long-lost siblings, lovers, and guardians finding each other via social platforms. Not to mention the powerful charitable movements like the Ice Bucket Challenge, which helped raise over $100 million for ALS, a 3,500% increase from the $2.8 million raised during the same time period the year prior, according to Forbes.

If Facebook is your game, then try out Social Insider: www.socialinsider.io. Social Insider allows digital marketers to compare their Facebook page with an unlimited number of competitors they want. They get all the history data, insights about paid growth vs. organic growth, active fans, posts and engagement insights. Hope it’s useful for you guys 🙂
Followerwonk is a Twitter analytics tool used to find, analyze, and optimize for social growth and helps to explore and grow user’s social graph. Followerwonk has features such as search twitter bios with advance drop down search, compare twitter users, analyze data, track followers and sort followers. Followerwonk represents data graphically in the most active times for user’s followers which makes it easy to have educated business decisions at a glance. Followerwonk seamlessly integrates with Buffer to automatically schedule tweets with the most popular times and to analyze interactions with posts which is important for users because when follower count…
SocialBro helps businesses learn how to better target and engage with their audience on Twitter. It provides tools to browse your community and identify key influencers, determine when the best time to tweet is, track engagement and analyze your competitors. Socialbro analyzes the timelines of your followers to generate a report showing you when the optimal time to tweet is that would reach the maximum amount of followers for more retweets and replies.
It’s essential that you’re tracking the performance of your social media marketing efforts, and testing what works best for your audience. Whether you decide to use UTM codes and measure your performance on Google Analytics, or opt for the built-in analytics that Buffer or Hootsuite offer, you can use the data from your campaigns to optimize for the future. If you want to stay on top of the game, it’s essential that you’re constantly testing, constantly learning, and constantly growing as an entrepreneur.
What do you want to get out of your social Web participation? Why are you doing it? Are you trying to generate direct sales? Are you trying to offer a form of customer service? Do you want to build relationships with customers and boost loyalty? Your answers to these questions greatly affect the type of content you publish and the activities you participate in on the social Web.
Analytics: Knowing how the user’s content and posts are performing on social media platforms is very important to understand when to change in case they are not too good. The software enables the user to evaluate and measure how effective their content is through assessing likes, retweets and click through rate. Having this functionality in the business social media management software is very important as it shows the progress on the company’s targets and goals.
There is hardly a small business owner who is not obsessed with this term: marketing strategy. That’s the main aspect that makes the difference between successful entrepreneurs and those that fail. It’s strange how everyone cares about discovering the perfect marketing techniques for their business, but we don’t bother realizing what marketing strategy really means. […]
That said, Facebook can be an incredibly powerful way to use social media for advertising. It’s a database of information that you can use to deliver targeted ads to your ideal customers. If you amplify content that’s set up to produce engagement (likes, shares, comments) such as a viral video, you can generally lower the cost of your advertising, so keep that in mind.
Depending on how invested your company is in CRM, integration might be a make-or-break feature for you. Being able to convert social engagements into leads is a powerful feature that, if used correctly, can add a lot of benefit to your business. If you find CRM integration important, then be sure to research which social media management tools are compatible with your relationship management service of choice.

Social Media Marketing Involves Risk: Social media marketing entails risks that could backfire on any brand. Failure to check or update social media accounts could result in customer discontent and subsequently negative comments about a product or service. In cases such as this, a company will need somebody to monitor accounts who can provide immediate response to prevent such events from happening again. Bad comments do not just damage businesses they do so permanently.

To further engage your customers, run cross-channel campaigns across all your social media channels. Keep in mind that these campaigns are run by virtually every company today, so you will need to give yourself an edge to help you stand out from the crowd. Add an emotional component to your social media campaigns so that your audience can relate to your cause. An efficient cross-channel social media campaign will:

For example, say you want to increase online sales. Your social media strategy would be to promote more of your business’ products on your social platforms, whether that be in the app itself (Insta, Facebook, etc.) or through a link that redirects people back to your site. It’s at this point where you would also decide if your promotion efforts on social media will be paid, organic, or a combination of both.
Instagram works on a similar premise, in that this highly visual, user-centric app encourages participation and engagement. Here, user-focused images are king, so there’s possibly no better platform to shine the spotlight on your customers and how they’re using your product, or on your own employees doing work behind-the-scenes than through Instagram.
On Google+ you can upload and share photos, videos, links, and view all your +1s. Also take advantage of Google+ circles, which allow you to segment your followers into smaller groups, enabling you to share information with some followers while barring others. For example, you might try creating a “super-fan” circle, and share special discounts and exclusive offers only with that group.
Hootsuite is one of the most established and popular apps when it comes to social media scheduling and marketing. You can use it schedule post, receive in-depth reports, and collaborate with your team members, thanks to built-in team work features. You may notice than it sounds quite similar to what Sprout Social does, but there is one key difference between the two: whereas Sprout Social will display all the data inside a single stream, Hootsuite uses multiple ones. It is simply a matter of finding the former or the latter approach more preferable.
3. Join the conversion whether that be through Twitter chats or trending hashtags. Stay on top of your industry and contribute insightful thoughts and information to build your partnerships, connect with new leads, and expand your reach. Make your influencers like you by constantly flattering them; Like their content, retweet their updates, and comment on their posts.
Managing your social media effectively allows you to get the most out of this powerful channel. Consistently creating and publishing valuable content can help you establish authentic connections with your target audience. While social media advertising helps you reach new audiences that are most likely to be interested in your products or services.
I am a big time fan of Hootsuite, but from last few months I am using https://kalbos.io/, which allow me to not only schedule and publish posts, but, also helps me monitor the performance of all my social channels from a single dashboard. Also, now we can respond to our customers via Kalbos on the basis of sentiment analysis. I would recommend this advanced social media management tool to manage all your social channels
Snapchat is a popular messaging and picture exchanging application that was created in 2011 by three students at Stanford University named Evan Spiegel, Bobby Murphy, and Reggie Brown. The application was first developed to allow users to message back and forth and to also send photographs that are only available from 1–10 seconds until they are no longer available. The app was an instant hit with social media members and today there are up to 158 million people using snapchat every single day.[66] It is also estimated that Snapchat users are opening the application approximately 18 times per day, which means users are on the app for about 25–30 minutes per day.[66]
The most complete solutions in this tier are Synthesio and Sysomos, our Editors' Choices for enterprises. They both give the most extensive deep-dive analytics using the most engaging data visualizations and reporting. Each listening metric Synthesio measures, be it mentions, engagement, sentiment, or influencer reach, has drill-down capabilities to generate a custom dashboard with post lists and graphs from any point in the UI. Crimson Hexagon offers a similarly robust experience, with the capacity for live social stream monitoring and the best interactive visualizations for keyword and hashtag data. Sysomos offers deep social listening power plus an added publishing and social marketing campaign management product called Sysomos Expeon. It's a significant added expense on top of the main Sysomos platform, but the ad campaign-specific ROI data and reporting it provides is unmatched.
Use the data you gather via social listening to analyze how your customers and prospects feel and what they need from your business. Your goal should be to make sure you have confidence in the data you are looking at, so you’ll need a comprehensive and extendable social analytics effort to ensure you can keep up with the latest demands. Once you understand the data, you have the opportunity to share the findings broadly across the business. We call this “operationalizing the data.”
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